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Privacy Policy

1. Who we are

This privacy policy applies to Bang Media Pty Ltd (ABN 91 641 685 047), referred to in this policy as Bang Media, we, us or our. Our studio is located at 6/355 Sheridan Street, Cairns North QLD 4870. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect

Depending on how you interact with us, we may collect:

  • Contact details such as your name, email address, phone number and business name
  • Information you provide in enquiry forms, briefs, meetings or correspondence
  • Billing and payment details required to provide our services
  • Technical data such as your IP address, browser type, device information and how you use our website
  • Marketing preferences and interactions with our emails and advertising

3. How we collect it

We collect personal information directly from you when you fill out a form on our website, contact us, book a meeting, engage our services or interact with us on social media. We also collect information automatically through cookies and similar technologies when you visit our website, including analytics and advertising tools such as Google Analytics, Google Ads and Meta Pixel.

4. How we use your information

We use personal information to:

  • Respond to enquiries and provide our services
  • Manage projects, billing and client relationships
  • Improve our website, services and marketing
  • Send updates, marketing and content we believe is relevant, which you can opt out of at any time
  • Comply with our legal obligations

5. Disclosure

We do not sell personal information. We may share it with trusted third parties who help us operate, such as hosting providers, software platforms, payment processors and professional advisers, and only to the extent needed to provide our services. We may also disclose information where required by law.

6. Overseas disclosure

Some of the service providers we use, such as cloud hosting, email and analytics platforms, may store data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

7. Cookies and tracking

Our website uses cookies and similar technologies to understand how visitors use the site and to measure and improve our advertising. You can manage or disable cookies through your browser settings, though parts of the site may not function as intended without them.

8. Data security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes access controls, secure platforms and staff practices designed to keep your information safe. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Access and correction

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us. We will respond within a reasonable timeframe. We may need to verify your identity before releasing information.

10. Third-party links

Our website may link to external sites we do not operate. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page with the date it was last updated.

13. Contact us

For any privacy questions or requests, contact us here or write to Bang Media Pty Ltd, 6/355 Sheridan Street, Cairns North QLD 4870.