A blurry image of a purple and blue background

Frequently Asked Questions

Straight answers to the questions Cairns businesses actually ask us about marketing, websites, video, photography and design. Can't find yours? Ask us directly.

Digital marketing and SEO

What does a digital marketing agency actually do?

The good ones turn marketing spend into customers and prove it. For Bang Media that means running Google Ads, Meta advertising, SEO and AI search optimisation with the creative produced in-house, then reporting in cost per lead rather than impressions.

Is SEO worth it for a small Cairns business?

Usually yes, because local competition is beatable. Most Cairns businesses ranking above you are not doing anything sophisticated, they are just doing something. A technically sound site plus consistent local content moves the needle here faster than it would in Sydney.

What is AI search optimisation?

Making sure your business gets cited when Google's AI Overviews, ChatGPT or Gemini answer a buying question like best electrician in Cairns. It rewards structured, factual, extractable content, which is a different discipline to classic SEO and one we build into every campaign. More on our digital marketing Cairns page.

Google Ads

Why did my Google Ads stop working?

The usual suspects: automated settings widened your targeting, negative keywords were never maintained, competitors entered the auction or conversion tracking broke so the algorithm is optimising blind. An account audit finds it quickly.

Should I use Performance Max?

Only when your account has the conversion data to feed it. For most regional accounts, disciplined Search campaigns on phrase and exact match outperform PMax because they waste less. We use automation where the data supports it, not by default.

Can I run Google Ads myself?

You can, and for a very simple offer it may be fine. The gap shows up in the invisible work: negative keywords, bid strategy, tracking and search term hygiene. That gap is usually worth more than a management fee, which is exactly what it costs you.

Facebook and Instagram ads

Is boosting posts the same as running Facebook ads?

No. Boosting is the simplified version with limited objectives and targeting. Proper campaigns in Ads Manager give you objective selection, audience control, placement strategy and measurement that boosting cannot touch.

Why do my Facebook ads fatigue so quickly?

Small local audiences see the same creative repeatedly, so performance decays fast. The fix is creative volume and rotation, which is why our Meta campaigns ship with in-house design and video rather than one ad run into the ground.

What results should I expect from Meta ads?

Depends on the objective. Lead campaigns should produce enquiries within days. Ecommerce conversion campaigns take a learning period before efficiency lands. Brand campaigns are measured over months in recognition and demand. We set the expectation per objective before launch.

Websites

Why is my website not showing up on Google?

Commonly one of: technical issues blocking indexing, no content targeting what people search, a slow or dated build, or a domain with no authority yet. A site audit tells you which. Our website builds are structured to avoid all four from day one.

Do I need a new website or can mine be fixed?

If the platform is sound and the structure is sensible, targeted fixes can be the smarter spend. If it is slow, insecure or fighting its own CMS, a rebuild usually costs less than the revenue the old site quietly loses. We audit before recommending either.

Should my website be on WordPress, Shopify or Webflow?

WordPress for flexibility and content depth. Shopify for serious ecommerce. Webflow for design-led marketing sites. We build on all three, so the recommendation follows your business rather than our convenience.

Video and photography

What makes a business video worth the money?

A clear job to do. The videos that pay for themselves are built for a specific outcome, a campaign, a landing page, a sales conversation, and cut for the channels they will live on. That planning happens before the camera comes out with our Cairns videographers.

How often should we refresh our photography?

Whenever your business no longer looks like your photos. Team changes, fitouts, new products and dated styling all quietly erode trust. Most businesses benefit from a refresh shoot every year or two, and a content shoot with our photographers stocks the library for months.

Can one shoot cover video and photos together?

Yes, and it is the most cost-effective way to do it. We plan combined production days that capture both without either being an afterthought.

Logos, branding and design

How do I know if my business needs a rebrand?

Signs include: customers are surprised your business is better than it looks, your materials look different everywhere they appear, or the brand reflects who you were a decade ago. Sometimes the answer is a refresh rather than a rebuild, and our brand team will tell you which.

Why does consistent branding matter for a small business?

Recognition compounds. Every time your colours, type and voice show up the same way, the next impression works harder. Inconsistency resets that clock, which is why we deliver identity systems with guidelines rather than a logo file on its own.

What is a capability statement and do we need one?

It is the document that gets you shortlisted for tenders, panels and commercial contracts. If you win work through procurement rather than foot traffic, you need one that gets read. Full detail on our capability statements page.

Working with Bang Media

How do we get started?

A discovery meeting, in person at our Cairns North studio or online. We dig into your goals, your market and what has and has not worked, then come back with a recommendation and a fixed quote. Book it here.

Do you only work with Cairns businesses?

No. FNQ is home and most of our clients are local, but we run campaigns, builds and productions for clients across Queensland and nationally.

Who actually does the work?

Our in-house team in Cairns North: strategists, media buyers, designers, developers, videographers and photographers. Six departments under one roof, no outsourcing your account to a contractor you never meet. Meet them on our story.

How do you charge?

Fixed quotes for projects and scoped monthly management for ongoing campaigns, agreed before work starts. Pricing questions are easiest answered against your actual scope, so get in touch and we will give you real numbers rather than a range that means nothing.